Support

Captain Spurlin's Casino — Spurlin Games

Email [email protected] and a human will read it. There is no ticket system and no bot in the way.

What to include

Two details turn most reports into a fix rather than a conversation:

• Your player ID — in the game, open Settings ▸ About. It is the only way to find your account, since we never ask for your name or email.
• Where it happened — which machine or game, and roughly when.

Common questions

My coins are gone, or a win did not pay

Every coin movement is recorded on the server with a timestamp, so a balance can be checked and corrected. Send your player ID and roughly when it happened.

A slot machine is greyed out

Some machines are switched off on purpose. A machine whose bonus round is not finished would pay far less than it is meant to, so it stays dark until it plays correctly rather than quietly taking bets. The game will tell you the reason when you tap it.

Can I buy coins? Can I cash out?

No to both. There are no purchases in the game and coins cannot be exchanged for money or anything else of value. If you run out, your balance tops back up — it is a toy economy, not a wallet. See the Terms.

Delete my account and data

Email [email protected] with your player ID and ask for deletion. Your player record, balance and game history are removed. What we hold and why is set out in the Privacy Policy.

The game will not load in my browser

The web version needs a current desktop or mobile browser and downloads each slot theme the first time you open it, so the first load of a machine is the slow one. If it stalls, a hard refresh usually clears it. Tell us which browser and device if it persists.

Responsible play

This is a game with no money in it, but the shape of it is still gambling, and that can matter for some people. If real-money gambling has become a problem for you, the National Problem Gambling Helpline (1-800-522-4700, US) is free, confidential and open all hours.